Company Name: Vantage Circle
Position Name: Operations And Support Executive
Job Location: Six Mile, Guwahati
No. of Positions: 1
Vantage Circle, an All-in-One Employee Engagement Platform, and a SaaS solution for employee privileges. Currently, we have 8 of the top 10 Indian IT firms as our clients and have our offices in Delhi, Bangalore, and Dallas (US). Also, we are expanding rapidly our team in Guwahati – Six Mile. We have partnered with major e-commerce portals like Amazon, Flipkart, Myntra, Jabong, etc to provide customized deals and discounts to corporate employees in India. Our website – www.vantagecircle.com
ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operations and Support Executive, having E-Commerce knowledge, who will be part of our Operations Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.
- Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
- Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
- Display accurate and compelling offers/coupons with proper description and detail information required for a user-friendly experience.
- Greet customers warmly and ascertain problem or reason for contacting.
- Follow communication procedures, guidelines, and policies.
- A technical graduate or postgraduate degree (MBA/PGDM) is preferable.
- Fresh graduates with a good academic track record are welcome to apply.
- Advanced computer skills with very good typing speed.
- Fluent professional English proficiency.
- Excellent written and verbal communication skills.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of customers.
- Willingness to help our customers and provide them with personal experience.
- Should be able to demonstrate strong work ethics.
HOW TO APPLY
For applying for this job please click here – https://vantagecircle.kekahire.com/JobDetails/4862
Also, to know more about our current openings, please visit our Jobs in Guwahati page.